Navient to prevent Servicing Student loans, Impacting Nearly half a dozen Mil Borrowers
Logistical barriers abound to your Service out-away from Education’s (ED) services so you can resume education loan currency following the an effective nearly several-season hiatus, you to challenge you to definitely stays specific using their handle is when servicers promote up coming system-wide changes – as revealed by Navient’s most recent telecommunications with people.
Following the profile one Navient try handing out-of its education loan repair in order to Maximus, an improve recently passed by ED, people have begun going for interaction advising them one Aidvantage could be dealing with their currency.
Some one had been think anticipate communication away from Maximus, that isn’t referenced throughout the a greetings email regarding Navient, updating consumers on the standing of your own student loans and you will pursuing the change of your servicer.
Predicated on Heather Boutell, movie director away from student financial aid at Vanderbilt College University of Service, a debtor contacted this lady throughout the worry with communication, that have not ever been familiar with Aidvantage.
“He had read in news reports, and you can out-of me, that Navient people will be transferred to Maximus. Its telecommunications away-from Navient is all about Aidvantage seizing this new resolve out-of its capital,” Boutell told you. “I’m able to appreciate this he had been misguide, as i hardly understand what you will be sold as the Aidvantage.”